FAQ's

  • “Restaurant.com provided us a great opportunity to reach out to the local base and visitors to San Francisco during a very tough time. We were very pleased to see immediate results with this program.”
    Elif Arslan
    Fior d'Italia
    San Francisco, CA
    Partner Since 2009
What is Restaurant.com?
Restaurant.com is a premier digital marketing site for restaurants and the nation's largest provider of dining deals. The company helps thousands of restaurants nationwide fill tables every day, providing a steady, sustainable stream of customers over an extended period of time through the dining certificate program. Restaurant.com is the restaurant's partner in profit, and the diner's source for the best deal, every meal. The company has operated in Arlington Heights, IL, since 1999.
What is the process for signing up, and how long does it take to get set up?
Restaurants interested in joining Restaurant.com should fill out the contact form located here and one of our representatives will reach out to assist you with the sign-up process and acquire details for your custom website. Once we've received your restaurant information and confirmed your participation in the program, your website will be live on Restaurant.com within three business days!
Can I sign up online?
You may submit a request to be contacted online, but a phone call will be necessary to complete the sign-up process. Simply complete this form and one of our representatives will reach out to help you sign up.
What is the length of my commitment?
There is no time requirement when Restaurant Partners join our program. Our relationship with restaurants is a partnership, and we will work with you to resolve issues and ensure your continued success on the program. If at any time you wish to cancel, you may do so with 30 days notice.
How are the certificates offered for my restaurant determined?
Restaurant.com works with you to select the certificate denominations that are right for your restaurant. Our representatives will take into account your menu prices and goals and work with you to determine which certificates will provide the best results.
What is Partner Advantage?
Partner Advantage is a set of business solutions designed to save our partners money, time and effort every day. Partner Advantage leverages the power of our extensive restaurant network to secure extremely competitive deals on solutions and services that you use on a daily basis.. That means that the best deal you will find for these industry-leading solutions is as a Restaurant.com partner. Click here to learn more.
How are you different from Groupon or Living Social?
Restaurant.com is focused solely on restaurants. Unlike other deal sites that work with a variety of businesses, we have been dedicated to restaurant marketing for more than 13 years.
Another big difference is that, unlike those programs, Restaurant.com is an ongoing and sustainable marketing program. We don't just do an initial one-time marketing blast, and then disappear when the program is over. Our certificates are always available and never expire, and all Restaurant.com certificates include a required spend of 150% of the face-value of the certificate (for example, a customer must spend at least $37.50 with a $25 certificate) to ensure your food costs are covered. You keep 100% of the money diners spend at the restaurant.
We provide measurable results and the ongoing support our partners need to succeed - all at no cost to join.
How is Restaurant.com different from coupons or print ads?
Restaurant.com is free to join and provides directly measurable results. Print ads or coupons come at an upfront cost to you and provide difficult to measure results. We provide real-time reporting on results, and allow you to receive valuable feedback from your customers, something no coupon or ad can do.
What if I've tried other programs just like yours and they didn't work for me?
The Restaurant.com program is not like other marketing programs or daily deals. Restaurant.com is free to join and provides a steady, sustainable stream of customers - not the short-term rush that comes with daily deals - because our certificates are always available and never expire. We are your partner in profit and protect your margins. All Restaurant.com certificates include a required spend of 150% of the face-value of the certificate (for example, a customer must spend at least $37.50 with a $25 certificate) to ensure your food costs are covered. You keep 100% of the money diners spend at the restaurant.
What if I am already using a program like Open Table®, Dining Guide®, or Southwest Florida Dines®?
We have many Restaurant Partners that use more than one program. They help fill a portion of your tables, and we want to help you fill even more.
What if I already have my own website?
That's great - you're already on the way to a successful digital marketing program! Restaurant.com will place a direct link from the custom site that we develop for you to your existing website, which will drive additional traffic to the site and more diners to your restaurant.
Why should I use your system if I don't have empty tables, I don't need help getting new business, and I have a two-hour wait every night?
That's a great problem to have, and if someone comes in from Restaurant.com, they will wait like everyone else. Restaurant.com customers are invested in dining at your restaurant because they've already paid for the certificate, so they are more likely to wait for a table than another customer without a certificate. No matter how successful your restaurant is, it's always important to continue to attract new customers. Restaurant.com helps you do that without negatively impacting your current customers. Plus, you'll receive valuable customer information and Verified Diner Reviews each time a Restaurant.com certificate is used - benefits you don't get with regular customers.
Shouldn't I wait until I see how my traditional print advertising is going to work first?
Using multiple avenues to enhance your business is a great tactic, but our system is unique in that the results can be directly measured. When we send you a customer, you will know that our system is working, whereas the results of print advertising can be difficult to gauge. Print advertising is expensive and requires upfront costs to your restaurant, while Restaurant.com is free to join and provides results you can see and track.
How do I reach Restaurant.com if I have a question?
We have a dedicated team of support staff standing by to assist you. Partner Support can be reached at 877-640-1844 Monday - Friday from 9 a.m. to 5 p.m. Central Time.